Virtual

Leading others through the process of achieving organizational objectives is a challenging, yet rewarding assignment that requires excellent administrative, interpersonal, and communication skills. In this interactive session, participants will learn how to establish performance expectations, communicate and delegate effectively, and coach their staff into high performance teams. They will leave understanding that there is no one-style fits all approach to management and communication.

Customers (internal and external) are the life of any organization – private or public sectors. How they are treated directly impacts their satisfaction with the product or service they have received. The critical role of frontline representatives is to consistently deliver excellent service and create positive customer experiences. Participants will leave recognizing the value of making a difference: one customer at a time.

Want to learn ideas and implementation strategies for using high-quality digital tools with your K-12 students? This session will cover everything from easy, beautiful newsletters and digital stories to organizational tools and dynamic slideshows. This is a direct instruction version of Barbara’s hands-on workshop.

Some examples of things you and your students will be able to do after participating in this workshop:

Stress is a fact of life, but it doesn’t need to be a way of life. We have the power of choice in our reactions to events. The key to managing stress is focusing our energy on what we can control, rather than on what we can’t control. Participants will leave knowing how to achieve a healthier work-life balance and greater personal satisfaction.

There’s never enough time. Stuff is everywhere. When demands appear overwhelming, we are affected personally, professionally. Our emotions and environments are interconnected. By identifying the difference between urgency and importance, we can better manage our time to clear out the mental and physical clutter that affect our lives. Participants will leave with techniques that will allow them to finally get in control.

We communicate all the time, but how often do we achieve the results we want? Each individual processes information differently. Learning styles and literacy comprehension are unique. Our challenges are several: choosing the appropriate way to share a message; showing sensitivity to others; appreciating different learning styles; creating mutual understanding; and focusing on results. Participants will leave with greater awareness about the communication process.

This program is no longer being offered. Interested libraries should consider Cultural Awareness and Intentional Inclusion.

This highly interactive program will provide all library staff with the tools and skills to work and manage effectively across age diversity.

Participants will:

This highly interactive program will provide all library staff with the tools and skills to work and manage effectively across cultures.

Participants will:

This highly interactive program will:

Book 3 hours or 5 hours to learn that technology tool you’ve heard so much about, but haven’t quite made the time to learn and implement! From a wide menu of options, choose one or more technology tools for learning and sharing—including tools for storytelling, search, communication, curation, presentation—and prepare for an interactive, inspiring and practical session that will help you spice up your teaching practice!

Choose from tools such as: